First let’s look at the website design, usability, and theme of this online casino. As you would imagine, Queen Play Casino has a theme that centres on queens, royalty, and ruches. Throughout the site, you can see graphics of crowns, and jewels.
We feel the design is a little “in-your-face”, but it is attractive and visually appealing. The layout is well-designed, and users can quickly navigate to different game categories and website sections.
The only issue we found was the responsiveness of the site. When shrinking the web browser or snapping it to one side of our monitor, the pages sometimes didn’t resize correctly – this meant that some of the website functions were inaccessible.
Loading times were fine, and the different game categories loaded quickly complete with image thumbnails, despite the large volume of graphics. In the sections below we describe in detail about Queen Play Casinos gambling license, security, and customer support:
An online casino for UK players must have a full license from a third-party organization. Queen Play Casino is fully licensed through its parent company. It is owned by Marketplay Ltd which is a company registered in Malta. This is a subsidiary of Aspire Global International Ltd which is also registered in Malta.
Aspire Global has a gambling license from the Malta Gaming Authority – license number MGA/CRP/148/2007 which was issued in 2009.
For UK operations, the casino is licensed through AG Communications Limited who have a license from the UK Gambling Commission – license number 000-039483-R-319409-001. You can view license information on both the MGA and UK Gambling Commission’s websites.
Queen Play Casino has a brilliant customer support team. Customers can contact the support team virtually at any working hours, 7 days a week. Although the support isn’t available 24/7, for European customers, the coverage is excellent. Contact methods available include live chat, telephone, and email:
Live Chat – The live chat is the quickest form of communication. We tested this and found it easy to use – you must have an account and log in before you can access the live chat. There is a link to the live chat in the top right-hand corner of the website.
We found the chat helpers friendly and able to help with our queries quickly.
Telephone – If you prefer to speak to someone, you can use the dedicated customer support telephone line. It is a UK number and again offers a favourable experience with helpful, friendly staff.
Email – There is also a support email that you can send queries too. You must fill out a simple contact form including your email address, and the subject of your query. The response times were slower, but still acceptable.
General Security – Queen Play Casino has excellent basic levels of security to ensure customers have a safe and enjoyable experience. This includes the use of 128-bit SSL encryption which is a standard widely used for websites. This protects data transferals and turns information into an unreadable form.
Fair Play – This online casino has a fair play statement that details how it ensures customers have a fair gaming experience. It uses RNG software for all casino games except live casino (these games obviously use actual props like a real roulette table, for example).
Their RNG systems are indeed tested by the reputable third-party organization iTech Labs. You can view a copy of their certificate.
Bonuses and Promotions
Reputable online casinos reward their customers with bonuses and promotions. Queen Play Casino doesn’t have the largest selection of bonuses available. It does, however, offer a decent welcome offer for new players.
Furthermore, it has an extensive VIP program that rewards loyal customers with bonuses like free spins, deposit bonuses, and improved payment systems. We have listed more detail about these offers below:
Queen Play Casino Welcome Offer
- £200 deposit bonus plus free spins spread over 5 deposits
Queen Play Casino offers a decent welcome offer for new players that are spread over your first five deposits:
- 1st Deposit: 100% matched deposit up to £50 + 20 spins on Starburst
- 2nd Deposit: 20 free spins on Finn and the Swirly Spin
- 3rd Deposit: 20 free spins on Book of Dead
- 4th Deposit: 20 free spins on VIP Black
- 5th Deposit: 20 free spins on Aloha!
This interesting bonus offer applies only to new players with a unique registered account. There is a minimum deposit of £10 for the first deposit and £20 for the subsequent 4 deposits.
Bonus funds and free spin winnings both have a wagering requirement of 35x. Furthermore, the bonus funds and free spins must be used within 21 days of their activation. If withdrawals are made before these terms are met, then the deposit funds may become void.
Queen Play Casino Exclusive Club
We would expect most online casinos to have a quality VIP program or loyalty reward program. Queen Play Casino has a brilliant exclusive club that is effectively a VIP program. It is split into the following seven tiers:
- New Member
- Bronze VIP
- Silver VIP
- Gold VIP
- Platinum VIP
- Premium VIP
- Prestige VIP
To earn points you must spend cash – £40 spent equates to 1 point depending on the games used. Each VIP tier requires a different level of points ranging from 10 for the bronze VIP, through to 1000 for the platinum VIP level. The premium and prestige levels are invitation-only for high rollers.
For each level, you receive a welcome offer and a host of other special offers. The bronze VIP level, for example, provides 25 free spins as a welcome offer. In addition, it offers a faster withdrawal process, access to live VIP tournaments, and birthday bonuses.
We feel this is a detailed and worthwhile VIP program that offers a great selection of rewards for repeat customers.
A top game selection is an absolute must for a successful online casino. Queen Play Casino uses some of the top software developers in the industry like Microgaming, NetEnt, Play’n GO, and Red Tiger. It provides a brilliant array of games with a great combination of classic and modern titles.
The main game area is split into different categories including video slots, new, classic games, casino games, and scratch cards. Furthermore, there is a dedicated section for live casino games.
Queen Play Casino excels when it comes to slot games. It has hundreds of titles to choose from including a host of older classic video slots, but also some modern titles. The slot category is easy to navigate, and you can search for individual games.
As far as we can see, Queen Play Casino does not feature any progressive jackpot games like Arabian Nights. It just has classic slot games. Examples of titles available include The Goonies, Rio Fever, Dragons North, The Thunder, Jungle Spirit, Starburst, and Book of Dead.
In this online casino, table games are listed as casino games. There is a dedicated section of casino games, and you can narrow this down into three main categories – blackjack, roulette, and baccarat.
The choice of table games is OK, but it is clear that more emphasis is placed on live table games. Customers can enjoy variations of classic games like European Roulette, Multi-Hand Blackjack, Roulette Royal, and Lightning Roulette.
Scratch Cards remain popular on online casinos and are a simple way to have some fun and try your luck. Queen Play Casino has a decent selection of scratch card games including Slot 777, Royal Slots, Cash Farm, Wild Win, Casino Riches, and VIP Black.
Live casino games are becoming popular – these games provide a different experience to standard table games. You interact with an actual human dealer and watch a live casino table via a live streaming video feed.
Queen Play Casino has a great live casino offering. It has a dedicated section and currently 23 different titles to choose from. This includes standard games like Live Roulette, Live Blackjack, and Live Baccarat.
In addition to this, there is a great range of variations like Baccarat Squeeze, Auto Roulette, Dream Catcher, Football Studio, French Roulette, and Blackjack VIP.
Queen Play Casino also has a small variety of video poker games – it doesn’t have an extensive offering like some other platforms. Video poker games available include Jacks or Better and Joker Poker.
Payment methods – deposits and withdrawals
Queen Play Casino has one of the largest selections of payment methods for deposits we have seen. Furthermore, it generally has a smooth banking process allowing customers to quickly credit their account. The main drawback as you will see below is the lengthy withdrawal times.
All deposit methods allow for instant credit of your account. Furthermore, there is a favourable minimum deposit limit of just £10. In addition to this, you can make deposits in various currencies including GBP, IUSD, EUR, NZD, and CAD.
The current deposit methods available are listed below:
- Bank Transfer
- Rapid Transfer
For further information about the different deposit methods, you can click on the logo on the banking page. This provides a detailed information page including a step-by-step guide on how to use the payment method.
Queen Play Casino also has a great selection of withdrawal methods. The main popular types of withdrawal method are covered including PayPal, Visa, and MasterCard. There is also a good range of e-wallets and payment cards:
- Rapid Transfer
- Much Better App
General payment info
We have listed some additional general payment info below:
Minimum deposit limit: £10
Maximum deposit limit: N/A
Minimum withdrawal limit: £20
Maximum withdrawal limit: N/A
Withdrawal processing times
- Visa, MasterCard, Rapid Transfer: 6-8 business days
- Trustly, Skrill, Neteller, EcoPayz, PayPal, AstroPay: 3 business days
- Much Better App: Instant
The withdrawal times are not great. We would advise withdrawing to your PayPal account as this represents one of the quickest and easiest methods to use. Withdrawal times for Visa and MasterCard are extremely slow and we would advise avoiding these if possible.
There is a withdrawal method called Much Better – this is an e-wallet app that allows for instant processing of withdrawals. This could be a great choice but we do not have experience with the app or its reliability so can’t recommend it.
Mobile casino accessibility
As part of our online casino reviews, we always look at the mobile casino offering. It is important that a modern casino offers mobile accessibility.
Queen Play Casino has a fantastic mobile responsive version of its website. It does not have a mobile casino app, however.
You can play this online casino from a web browser like Google Chrome on your smartphone. We found the experience to be enjoyable and fun. Furthermore, the loading times were excellent. The site looks fantastic and the layout fits perfectly on your smartphone regardless of screen size.
In addition to this, the navigation for games and main page navigation has been tailored for touchscreen usage. You can slide menus and easily find different games. The mobile version offers full functionality and the full selection of games that you can find on the main browser version.
Generally, we feel Queen Play Casino has an excellent mobile version that is on par with other UK online casinos.
Queenplay Casino FAQ
We hope that you have found the information in this Queen Play Casino review useful. You should now have a clear idea of what this online gambling site has to offer. If you have any further questions, we have listed some common faqs below:
English, German, Norwegian, and Finnish.
Yes, this is something that many casinos do to prevent fraud. You must provide a utility bill, a copy of your card, and a form of valid identification.
Not that we could find. It doesn’t have popular games like Megah Moolah, or Arabian Nights – just a top selection of traditional video slot games.
Yes, there is a separate help section that contains important questions relating to the operation of Queen Play Casino. There is also a detailed FAQ section.
Of course, Queen Play Casino has a message to players relating to responsible gambling, it also provides links to different self-help websites.
Jack is an avid gambler who loves online casino gaming. He has a knack for poker, but his true passion is roulette. He discovered his love for gambling while studying to get his MBA and hasn’t looked back since. He knows the ins and outs of all the best in online casino games and sites, but most importantly what features to look for when rating and reviewing new online casino sites.