Website design & features
To start this Play Grand Casino review, let’s look at the website design and usability. The website doesn’t have a strong central theme – it utilizes a simple black, grey, and pink colour scheme with minimal graphics. We assume the design is meant to represent luxury and the grandeur of casinos.
The effect is OK, but it isn’t the most interesting and engaging casino design we have reviewed. The site is overall minimalistic and emphasizes games and content as opposed to flash website design and graphics.
Aside from the basic site design, the functionality is excellent. The layout is clear and user friendly. Furthermore, the main navigation is uncluttered – customers can quickly navigate to the game section or their account.
Loading times are also excellent and the browser version of this site is responsive. You can resize the browser and the website automatically shrink to fit.
There is a desktop app available too. This is essentially a browser plugin that creates a pop-out of the website. It is an effective design and looks great – we are not sure why you would choose to use this over the basic browser version, however.
Having a varied game selection is a vital aspect of an online casino. We believe a platform should offer a great choice of games including slot, table games, video poker, and live casino games. In addition to this, the gambling site should use reputable developers like Microgaming, Evolution Gaming, and NetEnt.
In this Play Grand Casino review, we looked at the different games this site has to offer. The games are easy to find – once you select the main game page, there is a navigation bar with separate game categories including slots, jackpots, table games, and live casino.
Unfortunately, you cannot try demo versions of the games – you can only play for real money, and must have a registered account to try them. There is a brilliant selection, however – hundreds of titles to choose from. Play Grand Casino also uses top developers like Red Tiger, Quickspin, Microgaming, Evolution Gaming, and NetEnt.
Slots remain the most popular type of casino game available. They are quick and easy to play and don’t require a great amount of skill. Also, you can win some fantastic jackpot prizes for a relatively low stake.
Play Grand has hundreds of slot games to choose from. It has a host of blockbuster titles like Narcos, Friends, and Guns N Roses. Furthermore, it has a top range of popular slot titles including Immortal Romance, Gonzo’s Quest, Legendary Excalibur, Starburst, and Fire Joker.
You can spend hours trying out the different slot games and potentially win some epic real money prizes.
Whilst standard slot games are fun, what could be more fun that potentially winning huge jackpots of thousands and even millions of Pounds? This is what jackpot slot games offer – they have much higher top jackpot prizes than standard slot games.
Usually, these titles are immensely popular, or are connected over multiple platforms – the prize funds are then joined together, thus allowing the immense jackpot values.
Play Grand Casino has 35+ different jackpot slots to try including the legendary Megah Moolah game. Other notable titles include Mega Fortune, Divine Fortune, The Naked Gun, Fruit Fiesta, and Star Spinner.
Table games are another staple of an online casino. These are games you would expect to find in a real casino venue – they are exciting and require a mixture of skill, memory and luck. Play Grand Casino has a brilliant choice of table games including Baccarat, Blackjack, Roulette, and Video Poker:
Blackjack – This is one of the most popular card games available. It is a simple premise but always attracts a large crowd. Play Grand has 20+ Blackjack variants including – Blackjack VIP, Buster Blackjack, Pontoon, and Atlantic City Blackjack.
Roulette – Aside from Blackjack, Roulette is another immensely popular game. At Play Grand Casino you can choose from 16 different Roulette variants including European Roulette, French Roulette, American Roulette, and Double Ball Roulette.
Baccarat – Play Grand Casino also has a small selection of Baccarat games including Baccarat VIP, and Baccarat High.
Poker – Finally, Play Grand has a decent selection of video poker games too. These are simple games with variations on the basic poker gameplay such as Aces and Eights, Jacks or Better, and 3-card Hold’Em.
Live casino games are becoming widely popular – they offer a different experience to classic online casino games. Usually, you are connected to a dealer in a casino room via a live streaming video feed.
Play Grand has an OK selection of live games – not the best we have seen. Examples of live games include Deal or No Deal, Classic Roulette Live, Sic Bo Live, Dream Catcher, Monopoly Live, and Dragon Tiger Live.
Some casinos offer non-traditional games and scratch cards in addition to their standard game selection. Play Grand Casino does this – it has a dedicated section called “other games”. Here you can find a small selection of random games including virtual soccer, the snake charmer scratch card, and Reely Bingo.
Bonuses and Promotions
Play Grand Casino has a decent welcome offer, an excellent weekly promotion, and a loyalty reward program too. The welcome offer, in particular, is high-value and gives the chance to greatly increase your initial deposit funds. We have provided additional details about these promotions below:
Welcome Package – deposit bonus and free spins
Play Grand offers an interesting welcome offer that has a combination of free spins and matched deposit bonus funds:
- 1st Deposit: 100% matched bonus up to £300 + 30 free spins on Reactoonz
- 2nd Deposit: 50% matched bonus up to £500 + 50 free spins on Book of Dead
- 3rd Deposit: 25% matched bonus up to £200 + 20 free spins on Legacy of Egypt
Terms and conditions
- Valid to new players only
- Minimum deposit limit each time: £10
- Wagering requirement: 35x bonus value
- Free spins are valid for 10 days only
- The maximum bet with bonus funds: £5
This is an OK welcome offer for new players. We like the free spins, and these are available for three popular games. The wagering requirement is decent, and the terms and conditions are not the strictest we have seen.
Ensure that you stick to the maximum bet limits when using the bonus funds – if you do spend over £5 in a single bet with your bonus funds, they will automatically be revoked.
Casinos for UK players must have a gambling license, ideally from the UK Gambling Commission. Play Grand Casino has several licenses through its parent company – White Hat Gaming Limited.
Firstly, UK operations are covered by license number 000-052894-R-329545-003 issued by the UK Gambling Commission. Secondly, Swedish operations are covered by license number 18Li7478 issue by Spelinspektionen (The Swedish Gambling Authority).
All other operations are covered by license number MGA/B2C/370/2017 from the Malta Gaming Authority. These three licenses are provided by reputable organizations and help to show the legitimacy and reputation of Play Grand Casino.
We always check the availability of customer support for online casino reviews. Customers must have an effective customer support team available should they encounter issues – regardless of the quality of a website.
Play Grand has two support options – live chat and email. Both methods were effective and the live chat, in particular, provided a brilliant experience:
Live Chat – The live chat is one of the best we have used. Firstly, you can use it without having a registered account. Secondly, response times are fantastic. We used the chat and were connected to a customer service rep within a few seconds. The staff was friendly, and they have prompt answers about the website.
Email – There is also a dedicated email address for support issues. This is a slower method of communication and due to the effectiveness of the live chat, there isn’t any need to use it.
In the terms and conditions section, you can find information about website security. Play Grand Casino uses a combination of TL v1.2 and SSL encryption to protect data transferals. These are two powerful security measures that are widely used for online protection.
We could not find any information relating to fair play policies – when speaking to the live chat, they confirmed that RNG processes are used, however.
Play Safe Gambling Tools
Play Grand Casino takes responsible gambling extremely seriously. It offers a whole selection of gambling tools that allow players to play within their limits and avoid addition. These tools include:
- Deposit limits
- Game time reminders
- Access to account history
These are useful tools that allow you to effectively control your gambling habits and spending. For example, the game time reminder allows you to set an automatic reminder when you are playing games – this enables you to keep track of how long you have been playing for so that you do not spend an inordinate amount of time gambling.
In addition to this, the time-out function allows you to exclude yourself from Play Grand for a set period such as 24 hours. This allows you to forcefully take a break if you are spending too much time gambling.
Grand Moments deposit bonus
Aside from the welcome offer, Play Grand also has a superb weekly offer available to any player every Thursday:
- 40% matched deposit bonus up to £40 each Thursday
Terms and conditions
- Minimum deposit limit: £20
- This bonus can be claimed once per Thursday
- Wagering requirement: 35x bonus value
- The maximum bet with bonus funds: £5
This is a simple and effective offer that players can benefit from. We would advise simply waiting to deposit until Thursday so you can benefit the most from this offer.
Finally, Play Grand Casino has a loyalty reward scheme for repeat customers. For each £10 stake made, you earn loyalty points – the points earned varies depending on the game:
- Slots: 2 points
- Scratch Cards: 2 points
- Video Poker: 1 Point
- Bingo: 1 Point
- Blackjack: 0.50 Point
- Roulette: 0.25 Point
These points can then be exchanged for real money bonus funds when you hit specific points values. This is a simple way to earn more cash and you don’t have to do anything extra except redeeming the loyalty points.
Payment methods – deposits and withdrawals
One area that we felt this online casino fell short is the transparency of payment methods and payment systems. You can see the different payment methods available in the website footer. However, if you want additional info, you must look at the terms and conditions, or the banking section of your account.
Play Grand Casino does not have the largest selection of payment methods available. It does, however, cover the main methods customers typically use like Visa, PayPal, MasterCard, and Skrill. We have provided additional payment information below:
The deposit process is straightforward. Furthermore, deposits are made instantly and there is no deposit fee. The following deposit methods are available:
- Bank Transfer
There is also a great selection of payment methods for withdrawals. Again, there is no withdrawal fee, and we feel Play Grand Casino covers the main withdrawal methods customers typically use:
- Bank Transfer
General payment info
We have provided additional payment info below:
- Minimum deposit limit: £10
- Maximum deposit limit: N/A
- Minimum withdrawal limit: £20
- Maximum withdrawal limit: N/A
Withdrawal processing times:
- Card payments: 2-5 business days
- E-wallets: 24-48 hours
- Bank Transfer: 3-5 business days
The withdrawal times are decent. E-wallets offer the quickest withdrawal times of between 24-48 hours which is more than acceptable. Furthermore, processing times for card payments and bank transfers are on par with industry averages.
Mobile casino accessibility
Play Grand Casino does not have a mobile app – it has a standard browser version, a browser plugin, and a mobile responsive version of its website.
The mobile responsive version is available on all modern smartphones and mobile operating systems like iOS and Android. You can access the mobile site via a standard web browser like Google Chrome.
The design of this version is aesthetically pleasing and intuitive. It has a simple touchscreen menu at the bottom from which you can access all areas of the website. Furthermore, all aspects of the mobile site have been designed for touchscreen usage.
It is clear the mobile version has been designed separately from the main browser version and is not just a simple copy. We found the mobile version to be easy to use and effective.
Playgrand Casino FAQ
We hope you have enjoyed this Play Grand Casino review. This is an excellent platform with a lot to offer. Some basic FAQ’s are listed below to address any other queries you may have:
Currently Play Grand is only available in English and German.
Yes, they have several other websites including Slot Nite, Jackpot Luck, Gold Spins, and Casimba.
BeGambleAware.org, GAM STOP, and Gamcare.
Jack is an avid gambler who loves online casino gaming. He has a knack for poker, but his true passion is roulette. He discovered his love for gambling while studying to get his MBA and hasn’t looked back since. He knows the ins and outs of all the best in online casino games and sites, but most importantly what features to look for when rating and reviewing new online casino sites.