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Casino FAQs – Everything You Need to Know

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Security and Safety

Before joining an online casino, you should be able to rest assured that it is safe and secure. Asking the right questions will put your mind at ease and keep you playing for longer!

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A World of Games Await

Online casinos have changed the gambling game quite a bit. Not only are there tons of games available at online casinos, they also have different variations of all-time favourites available. Whether you want to play slots, roulette, baccarat or bingo, you’ll have hundreds if not thousands of games to choose from!

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Is online gambling legal in the UK?

Yes! Online casino operators that have a UK Gambling Commission license can offer their services to UK players. To check whether or not a casino is a UKGC license holder, simply take a look on their site, as they are required to have it displayed. You must be 18+ to join an online casino in the UK.

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Will my financial information be safe?

Your financial data will be protected when playing at top-rated and licensed UK gambling sites. These sites are required to use top-notch encryption software to protect all data received. The best UK online casinos also offer trusted banking options which are highly secure, ensuring fail-safe protection.

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How do I know if a casino is trustworthy?

Online casinos are required to display all their legal certificates and licenses to the public. They are also required to keep their licences and certificates updated. Reliable UK online casinos all have the eCOGRA seal as well as the UK Gambling Commission logo featured on their home page.

Bonuses and Promotions

All online casinos offer bonuses and promotions, but their terms can be a bit confusing. If you’re new to the world of online gambling, make sure you know what you’re getting into before accepting a bonus or promotion.

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What are wagering requirements?

These are put in place to protect online casino operators from players who wish to abuse bonus offers. Wagering requirements state that for you to earn something from a bonus, you need to place a certain number of bets with said bonus money. If you don’t meet these requirements in time, the bonus will expire and you will not be able to benefit from it.

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What is a welcome bonus?

The goal of welcome bonuses is to attract new players, and they can take multiple forms. Some sites offer bonuses on your first deposit(s). This means the casino will match your deposited funds by a certain percentage and up to a certain amount. Another type is the no-deposit welcome bonus. This bonus usually takes the form of Extra Spins or free games and does not require any deposit. Wagering requirements apply to welcome bonuses such as these. Some casinos combine match and Extra Spins bonuses as a package welcome bonus, giving you some credits and some free game time!

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What are Extra Spins?

This type of bonus allows you to play for free and still win real money. They are usually offered as slot games and can be made available to you as you place bets and play. This type of bonus may be subject to playthrough requirements.

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Can I withdraw my bonus?

Yes and no. Confused? Well, casinos will allow you to withdraw winnings as long as you have met the wagering requirements. In other words, if your casino account is credited with a bonus, you can use these funds to play for real money and then withdraw the winnings. As with any casino, you must play to win.

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Will I be able to withdraw winnings earned from Extra Spins?

This all depends on the site you have joined. In most cases, you will be able to withdraw your winnings up to a maximum amount. The winnings from Extra Spins are typically put into your “bonus money” account and must be wagered before they can be withdrawn.

Banking: Deposits and Withdrawals

Ensuring you can bank safely and swiftly at an online casino is what matters most. Here, we take a look at common queries regarding payments and withdrawals at UK online casinos.

What types of deposit options will I have?

This all depends on the site you want to join, but in general, the majority of UK online casinos have the following banking options available:


Most of the best online casino sites have popular e-wallets as payment options. These include Skrill, PayPal and NETELLER. Payments are safe and instantaneous, making this the payment option of preference among the most UK players.

Debit/credit cards

You will be able to use your Visa, MasterCard or Maestro card for payments at online casino sites. You might be charged extra for using this method, so be sure to check with your financial services provider beforehand. Transfers might also take a while to be processed.


Cash vouchers are considered to be the safest way to transfer funds into an online casino account. You can use a Paysafecard or Ukash. All you need to do is load the money onto the voucher and provide the voucher code at the online casino to top up your account.

How do I deposit into my casino account?

Depositing is fairly simple once you have set up and linked your bank account. Here’s how to do it.

  1. Go to the cashier.
  2. Select the “Deposit” button.
  3. Complete the details as prompted. If you are paying with a debit or credit card, you need to give your account details and a 3-digit security pin. If you are using an e-wallet, simply supply your email address to verify the account. If you are using a voucher, you’ll need to apply the voucher code.
  4. Once you have set up the account, specify the amount you wish to transfer.
  5. Hit the “Proceed” button and wait for the transaction to be processed.

Deposits are usually instant, so you won’t have to wait long to play.

What types of withdrawal options will I have?

Apart from vouchers, you can use the same methods to withdraw your winnings as you used to deposit funds.


The majority of sites offer PayPal, Skrill and NETELLER as withdrawal options. You won’t be charged extra for these, and the withdrawal should be processed almost immediately.

Debit/credit card

The major downside of these is that you might be subject to hidden fees. This depends on your financial services provider, not the casino. Withdrawals can also take up to 7 business days to be processed, depending on which institution you bank with. The major cards accepted include Visa, MasterCard and Maestro.

Some online casinos may require you to select the same payment and withdrawal option. Be sure to check beforehand.

How do I withdraw my winnings?

Withdrawals are pretty much the same as deposits. Keep in mind that you need to keep an eye on your bankroll to ensure that you have enough credits to cash out and that you have met the wagering requirements on any bonus cash.

  1. Visit the cashier.
  2. Select the “Withdraw” button.
  3. Select the withdrawal option of your choice.
  4. Specify the amount you wish to withdraw.
  5. Click “Confirm.”

As mentioned, when using a debit or credit card you may have to be a bit patient as these methods can take a bit longer to process. Remember that you can always contact customer support if you are experiencing problems with your account.

Can I play for free?

Yes, of course you can! Keep in mind that all online casinos have the option for players to join a “free play” game. The only difference is you won’t be able to win real money. It is, however, a great chance to get some practice rounds in if you are new to online casinos.


Playing online opens a new world of possibilities for gambling and playing for real money. You are probably wondering which devices you will be able to use to access your online casino account. Let’s take a look!

What is flash play?

This is also called “instant play” and refers to playing via your browser. Most UK online casinos offer you the option to choose between flash play via your browser or downloaded software such as a native app.

Will I be able to use my mobile to play?

Of course! Some casinos even have mobile-ready sites and mobile apps to ensure your gaming experience is not limited. Keep in mind that mobile-ready casinos may offer fewer games than the browser versions.

What do I need to join a live-dealer game?

All you need is a stable internet connection, a fully functional webcam and the chutzpah to play and win real money! Seriously though, if you don’t have a stable internet connection, the quality of the video streaming will be poor. Be sure you’ve got everything in place to ensure an incredible live-dealer experience.

What are the technical requirements?

This all depends on whether you prefer downloading software or instant play. If you are choosing the former, you need to ensure the software is updated for a smooth and high-quality gaming experience. If you choose instant play, your device needs to have the latest version of Flash. You also need a stable and fast internet connection.

What other devices will I be able to use?

Some casinos are compatible with smart televisions, but most are compatible with desktop devices, mobile devices and tablets. Make sure the site is compatible with your operating system, and you should be good to go. The majority of online casino sites run on iOS, Windows and Android.

General Questions

Have we left anything out? We cover some more general questions in the next section, just in case!

Will I be able to make a profit from online gambling?

We won’t beat around the bush – gambling is based on chance. Yes, you can win, but you can also lose. You will, however, be able to win real money when you do win. Keep in mind that the industry is profitable and makes great returns and that their profit comes from players.

How do I register at an online casino?

To create your account, you simply click on the “Register button. Next, you will be prompted to supply the following information:

  • Name
  • Surname
  • Age
  • Email address

Once you have followed the prompts and supplied all the necessary information, you can confirm your account by checking whether you have received a confirmation email. Once confirmed, you are ready to deposit some funds and start playing!

Would I be required to submit any documentation?

Some casinos may require you to verify your account when you want to make a withdrawal. This is done to protect the casino operator and yourself from any fraudulent behaviour. Documentation requested includes:

  • ID
  • Proof of address
  • Bank statement
  • Copy of credit/debit card


We trust that we’ve covered all your questions and that you are now set to start playing your favourite games at the UK’s top-rated online casinos. If you find you have more questions once you’ve started, you can always get in touch with the casino’s customer support. We wish you luck in your online casino endeavours!